Sustainability

FUJI OIL GROUP Grievance Mechanism

FUJI OIL Group has formulated a grievance mechanism to carry out the "responsible palm oil sourcing policy".

Notification of New Grievance Procedure for Fuji Oil

Fuji Oil is pleased to announce that we have released an improved grievance procedure for all stakeholders who identify issues or incidents in Fuji Oil’s palm supply chain that are not in line with the principles stated in our Responsible Palm Oil Sourcing Policy.

At Fuji Oil, we are committed in being transparent in the process of any palm related grievances and we recognised the need for us to improve the mechanism we had in place since May 2018. The improvements in the procedure will meet the needs of our stakeholders and strengthen Fuji Oil’s commitments to its Responsible Palm Oil Sourcing Policy.

The additions to the grievance procedure include:

  • Associating “Group” level to grievance cases while following The Roundtable on Sustainable Palm Oil (RSPO)’s definition of “Group”1
  • Strengthening Fuji Oil’s commitments by establishing the suspend and engage protocol to all direct and indirect suppliers
  • A clearer decision and procedure handling of each category of grievance cases

We will continue to publish our grievance engagement progress quarterly in our public grievance list.

Fuji Oil values the input of stakeholders in helping to achieve the aims of its policies and in enhancing transparency throughout its supply chain. We will continue to review and improve our procedures with all stakeholders to ensure we are on par with the industry standards.

1 “Group” level is defined based on RSPO’s definition of “Group”. For further information, please refer to:
https://www.rspo.org/publications/download/638ae27c7f6b004

Grievance Procedure

Grievance Procedure (418KB)

Receiving Grievance

Grievances can be raised to Fuji Oil group via any of the following channels:

Via email to palm-grievance@fujioilasia.com
By telephone to +65 6804 7731
In writing to 61 Science Park Road, #03-15/24,
The Galen, Science Park II, Singapore 117525
Attention to: Fuji Oil Supply Chain Management Group

Grievances must include the following information:

  • Full Name
  • Name of Organization (if any)
  • Address
  • Phone No./Fax No./Email Address (at least one contact point)
  • Description of the grievance in detail
  • Evidences to support the grievance

Grievance List

Grievance List (403KB)

Inquiries

About inquiries

  • Inquiries are accepted during company hours on weekdays.
    Working hours: 9:00 AM ~ 5:00 PM, Monday ~ Friday
    (Inquiries are not accepted on Saturdays, Sundays, holidays, the year-end holiday season, the summer vacation season, and company holidays.)
  • Please note that it may take considerable time for us to respond to your inquiry, depending on the matter raised.
    Please also note that we may not be able to provide a response, depending on the matter raised.
  • Replies will be sent to the individual customer. Please refrain from forwarding, making secondary use of, or disclosing any reply, in whole or in part, to any third party, without the permission of our company.
  • Because we may furnish a reply by telephone, please enter a telephone number where you can be contacted during the day.

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Personal information

  • We shall manage all personal information on customers and the text of their inquiries in accordance with our policy on protection of privacy.
  • We shall use any personal information on customers only for response to their inquiries.

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Inquiry type

Inquiry subject
Name of the product
Purpose
Inquiry text

Personal information

First Name
Last Name
E-mail address
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Address1
Address2
City
State/Province
Country
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Company name
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