Stakeholder Engagement

Basic approach

As a member of society, the Fuji Oil Group considers honesty, transparency and two-way communication with stakeholders essential for understanding and meeting their expectations. Stakeholder opinions and comments are used to improve the Group's business activities.

The Fuji Oil Group's stakeholders

The Fuji Oil Group has identified the major stakeholders on whom its business activities can exert a positive or negative impact as follows.


Main stakeholders Communication
  • Employee training
  • Compliance hotline
  • Employee satisfaction survey
  • Intranet, company newsletter, etc.
Shareholders and investors
  • Shareholders General Meeting
  • Informal shareholder gatherings
  • Results briefing/teleconference
  • Small meetings, etc.
  • Daily sales activities
  • Co-Creation Forum, etc.
  • Customer inquiry desk
  • Dissemination of information through mass media, etc.
Business partners and subcontractors
  • Daily purchasing activities/ transactions
  • Supplier engagement
  • Procurement Policy presentations, etc.
Local communities
  • Participation in and support of regional events
  • Support activities for the local community (food education project)
  • Support after natural disasters, etc.
NGOs/NPOs and experts
  • Expert panel dialogue
  • Grievance mechanism
  • Promotion of joint projects, etc.
Academic organizations
  • Joint research
  • Lectures, etc.

Accelerating CSR promotion through dialogue with stakeholders

Incorporating stakeholders' advice into business activities

As a member of society, the Fuji Oil Group believes that understanding stakeholders' concerns and expectations toward the Group is an integral part of, ESG management. Through dialogue with stakeholders and experts, we come to understand their expectations and suggestions regarding our Group's sustainability activities. Based on the advice received we work to improve our activities.


Opinions and advice from stakeholders (examples) Actions taken by the Fuji Oil Group
September 2016: Need to refer to the Guiding Principles on Business and Human Rights April 2017: Fuji Oil Group formulated the Human Rights Policy, and introduced human rights due diligence
September 2017: Need to visualize the process of identifying priority themes January to April 2018: Revision of priority themes using the materiality map
November 2017: Need to establish a grievance mechanism May 2018: Established and announced a grievance mechanism
April 2018: Need to disclose information of the supply chain in operating the palm oil grievance mechanism June 2018: Publication of a list of oil mills
Case study: Dialogue with experts on business and human rights

We engaged in a dialogue with experts on business and human rights to receive advice on our future CSR activities in September 2019.
It was the third time we held a dialogue on this theme, following FY 2017.
Dr. James Allan of Verisk Maplecroft and Ms. Tulika Bansal of the Danish Institute for Human Rights participated as experts. Participants from the Fuji Oil Group included the Chief Strategy Officer, the Chief Financial Officer, the Executive Officer of the Business Development Division, and members of CSR departments.
In the dialogue, we explained the Fuji Oil Group's basic approach, the issues identified related to business and human rights and the progress of our efforts. Particularly in the area of sustainable procurement, the experts advised to conduct impact surveys at sites where problems can occur (= plantations) and create a model case for improvement activities. This dialogue served as an opportunity to confirm the validity of our approach to supply chain activities (understand the actual situation of the site → provide support to improve the identified issues). Since the dialogue, we have promoted the sustainable procurement of raw materials by incorporating the advice received from the experts.

  • A scene from the dialogue with experts on business and human rights01
  • A scene from the dialogue with experts on business and human rights02
A scene from the dialogue with experts on business and human rights held in September 2018
<Participants> (as of September 2018)
  • Experts
    Dr. James Allan, Head of Consulting, Verisk Maplecroft
    Ms. Tulika Bansal, Senior Advisor on Human Rights and Business, Danish Institute for Human Rights
  • Fuji Oil Holdings
    Mikio Sakai, Director and Senior Executive Officer, Chief Strategy Officer (CSO)
    Tomoki Matsumoto, Director and Senior Executive Officer, Chief Financial Officer (CFO)
    Hiroshi Shinano, Executive Officer, Business Development Division
  • Moderators
    Caux Round Table Japan
    Hiroshi Ishida, Executive Director
    Sayaho Noda, Director

Participation in external initiatives

We are participating in external initiatives to help resolve social issues in cooperation with stakeholders

[Major external initiatives]

  • UN Global Compact
  • The Consumer Goods Forum
  • RSPO(Roundtable on Sustainable Palm Oil)
  • Global Shea Alliance
  • World Cocoa Foundation

The Fuji Oil Group signed the United Nations Global Compact in January 2013.
We aim to contribute to improving the sustainability not only of our Group but also of the entire society by practicing the 10 principles of human rights, labor standards, the environment, and anti-corruption.

The Fuji Oil Group has agreed to and signed the UN Global Compact.

Evaluation from society

In FY 2018, the Fuji Oil Group received the following evaluations for its CSR initiatives.

Evaluation from society (examples)


Environment January 2019: CDP Forests Questionnaire "A" rating (a first for a Japanese company)
January 2019: CDP Climate Change Questionnaire "B" rating
Overall ESG January 2019: Fuji Oil Holdings' Sustainability Report 2018 selected as one of the "most-improved integrated reports" in a report published by the Government Pension Investment Fund (in Japan)
February 2019: Received an Award for Excellence at the 21st Nikkei Annual Report Awards
Health Management February 2019: Certified as an Excellent Enterprise of Health and Productivity Management 2019 in the large enterprise category (White 500), by Japan's Ministry of Economy, Trade and Industry (METI)


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